QUESTIONS THAT MAY BE ASKED WHEN CALLING AN ADDICTION HOTLINE?
It is the staff member’s job to gather as much information as possible from the caller. That way, they will have a more complete picture of the situation and be able to offer the right kind of help. There are several questions that may be asked when a person calls an addiction hotline and they include the following.
This will probably be the very first question the staff member asks. Sometimes people call addiction hotlines when they really should be calling 911 or another emergency number. The staff member will want to make sure that the caller is safe and not in harm’s way. Once it is determined that they are OK, the staff member will proceed with additional questions.
WHAT SUBSTANCE IS THE CALLER ADDICTED TO OR STRUGGLING WITH?
It is important for addiction hotline staff to know what types of substances the caller is addicted to or using. This is because this information determines their next steps. During rehab, addictions are often treated very similarly. But there are some differences based on the type of drug the person is using.
For example, a person who is addicted to marijuana and no other drugs will probably only need to go to rehab to recover. But the same is not true for a person who is addicted to an opioid drug like heroin or Oxycodone. These addictions are much more serious in nature and they require a specific type of care.
Callers should make sure to disclose all of the drugs they or their loved ones are using. It is vital for addiction hotline staff to have all the information before they make any recommendations or referrals.
HOW OFTEN DOES THE CALLER USE THEIR DRUG OF CHOICE?
It is important for addiction hotline staff to know how often a person is using their drug of choice. This information can help them determine how serious the person’s addiction is. In turn, they can make an educated recommendation about how much treatment will be needed in order for the person to recover.
Some people use drugs and alcohol daily as a way of coping with their everyday lives, or simply for recreational purposes. Others may only use sporadically, but they still might find it hard to stop.
HOW LONG HAS THE CALLER BEEN USING?
Addiction hotline staff will also need to know how long the caller (or their loved one) has been using. It is a good idea to give as much historical information as possible to answer this question. For example, if a person is now addicted to cocaine, but they started abusing substances by excessive alcohol use and smoking marijuana, this should be communicated.
People who have been addicts for a longer period of time often need a higher level of care. When someone is relatively new to substance abuse, it is possible that they have not yet even formed an addiction. They may still need professional help, but they may not have progressed to the point of needing rehab in order to stop. In situations like these, regular therapy sessions and 12-Step meetings might give them all the support they need.